Your Order Shopping Online
In order to make a purchase, you have to be registered with Maximillia.com. This is a one-time process. If you have registered with us before, simply sign-in with your email address and the password that you have created. To shop: - Select the items you would like to purchase and "ADD TO CART".
- To check out or view items in your cart, click on "SHOPPING CART" icon at the top of the page. You will be guided through the entire purchase process.
All merchandise sold on Maximillia.com is intended for personal use only, and not for resale. We reserve the right to cancel all orders that appear to be for resale purposes. International Currency Conversions
All items on Maximillia.com are priced in Australian dollars. If you do not reside in Australia, please select your local currency from the drop down menu. Please note, exchange rates are an approximation only and all transactions are performed in Australian dollars.
Item Availability
All items on Maximillia.com are in stock unless noted otherwise. If the item is out of stock and waiting to be restocked, you will be given the option to request email notification when the merchandise is available again for sale. Sale + Promotional Code Items
Please note that ALL SALE ITEMS are for EXCHANGE ONLY. Sale merchandise is NOT refundable under any conditions. No credit notes will be issued for final sale items.
Purchases made with promotional codes or coupons are eligible for EXCHANGE or CREDIT.
Pre-Orders
Items yet to arrive in store can be pre-purchased with a 50% non refundable deposit. This deposit can be paid via bank deposit or credit card. Once the deposit has been received by Maximillia.com, items will be held for the customer pending arrival. The remaining 50% must be paid in a timely manner once the customer has been made aware of the item’s arrival. REFUNDS WILL NOT BE OFFERED ON PRE-ORDERED STOCK but items CAN BE EXCHANGED.
Lay-by
Lay-by is available if you’d like to purchase an item, but need to spread payment over 6 weeks. An initial non refundable deposit of 30% is required, with the balance to be paid within 6 weeks of this initial deposit. A lay-by CANNOT BE CANCELED, REFUNDED or EXCHANGED so please choose carefully. To lay-by an item, please email contact@maximillia.com with details of the garment and size you wish to purchase. Payment Methods
Maximillia.com accepts Visa, MasterCard, Direct Debit (bank deposit), cheque or money order. If you´d like to pay via bank deposit, cheque or a money order, please email contact@maximillia.com with details of the garment and size you wish to purchase and we will send you our banking details and dispatch the goods once payment has cleared.
Sales Tax
Maximillia.com charges Goods and Services Tax (GST) for Australian residents only. Tracking Your Order
An order confirmation will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will include the tracking number for your shipment if you are based outside Australia.
Your Account Registration
You are only required to register on our site if you are making a purchase. By registering you are initiating an account that only you may access with your email address and password. Only you will have access to this information. To register:
Go to "LOG IN" to register. You must register with us if you have never purchased from Maximillia.com before. If you have items in your cart and are ready to complete your order, simply click on "CHECKOUT" and this will automatically direct you to the register page.
Password Forgotten Password
If you´ve forgotten your password, please email us to have it sent to you again. To Change Your Password
Go to my account. Assign a new password and confirm. Complete the process by clicking on "SAVE".
Your Account Information To Change Your Information
To change your email, billing or shipping addresses, go to my account. Make the necessary changes. Complete the process by clicking on "SAVE".
Shipping Policy Shipping Method
Maximillia.com uses Australia Post Express Mail Satchels exclusively for all domestic orders. For international orders, Maximillia.com uses Australia Post´s Express Courier International service, which delivers your merchandise within 2 to 4 business days and provides a tracking number and insurance. Shipping Rates
Maximillia.com offers a flat $10 shipping rate for all orders delivered within Australia - no matter how many items you purchase! For all shipping options, refer to the table below. | |
| Domestic | International | | Cost of Goods: |
| All Values
| All Values | | Delivery Time: | | 1 to 2 business days | 2 to 4 business days | | Delivery Fee: | | $10.00 AU | $40.00 AU | Order Processing
All orders placed Monday - Friday (excluding holidays) before 1 PM WST will begin processing that day and will ship within 48 hours pending availability and credit verification. Orders placed after 1 PM WST will begin processing the next business day. Orders placed on Friday after 1 PM WST will begin processing on the following Monday. Transit times do not include Saturday, Sunday or holidays. Tax / Duties / Refused Shipments (For International Shipments)
Once Maximillia.com has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Maximillia.com is not responsible for any fees charged by customs. If you decide to refuse any shipments from Maximillia.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Maximillia.com. This amount will be subtracted from your merchandise refund.
Return and Exchange Return and Exchange Policy
If you are not completely satisfied with your Maximillia.com purchase, you can send it back to us for an exchange or a refund. Please note that ALL SALE ITEMS are for EXCHANGE ONLY. Sale merchandise is NOT refundable under any conditions. No credit notes will be issued for final sale items.
Purchases made with promotional codes or coupons are eligible for EXCHANGE or CREDIT. Return requests must be made within 2 days of the original delivery date and should be sent prepaid. All merchandise returned must be unworn, unwashed, with the price tags intact. If the merchandise is damaged on the way, please contact us by phone or email before sending it back to us. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. Return and Exchange Process
Before sending out your return / exchange package, please contact us by email: contact@maximillia.com. The merchandise must then be packaged and postmarked within 2 days of delivery.
Exchanges/Refunds are processed within 7 days after we receive the merchandise and you will receive a confirmation by email when your exchanges/refunds are processed. We will not be able to process your return without having your original order sent back to us. We will refund the credit card or bank account you used for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. Items can only be exchanged once, so please choose carefully.
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