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FAQs

HOW DO I FIND MY SIZE?

Maximillia has a detailed size guide listed alongside each product which includes Australian, American, European sizing. There are also detailed fit notes alongside each product from our styling team. Of course, if you are unsure, please do not hesitate to contact us during business hours Monday-Friday from 9am to 5:00pm AWST or by telephone on +614 0396 1167, or by email at contact@maximillia.com

HOW DO I CONTACT CUSTOMER CARE?

You can contact Maximillia during business hours Monday-Friday from 9am to 5:00pm AWST or by telephone on +614 0396 1167, or by email at contact@maximillia.com

CAN I MAKE AN ORDER BY TELEPHONE?

Yes, it is possible to make an order by telephone. Simply call our Maximillia team on +614 0396 1167 Monday-Friday from 9am to 5:00pm AWST. After providing us with the details of the item you wish to purchase as well as your billing information, we will process your order.

DO I NEED TO SET UP AN ACCOUNT TO MAKE AN ORDER?

You can make a purchase at Maximillia as a guest without creating an account.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

Most products shown on Maximillia are in stock. If a size is selected and appears as SOLD OUT, this indicates that the size is not available. You may contact us to register your interest in case the item is re-stocked. 

WHAT IF AN ITEM IS OUT OF STOCK?

If you've made an order and an item is unfortunately out of stock, your method of payment will be refunded within 24 hours.

WHAT PAYMENT METHODS DOES MAXIMILLIA ACCEPT?

Maximillia accepts American Express, Visa and Master Card.

I HAVE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

To re-set your password, Click on FORGOT YOUR PASSWORD. This will take you to a page which will request your email address to reset your password. Once you have submitted your email address, a new password will be sent to your email address.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Maximillia want you to love and wear your pieces. Therefore, if you are not perfectly satisfied with your order, Maximillia will issue store credit or arrange an exchange for products purchased within 7 days of the delivery date. 

At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued store credit or may be exchanged.

    We cannot refund, cancel or accept returns on pre-orders under any circumstance including in the case of late delivery. All delivery time frames are simply estimates provided to us by the individual manufacturers.

    Please request a Returns Merchandise Authorisation (RMA) number within 7 days of receiving your order. Your returned items must be received by Maximillia within 7 days of receiving your RMA number.

    A Returns Merchandise Authorisation (RMA) number can be requested by contacting our Customer Care team via email at contact@maximillia.com

    You will be sent an email containing your RMA.

    All items must be returned in the original Maximillia packaging provided, along with the RMA number, original receipt and completed return form provided.

    It is your responsibility to obtain proof that the goods have been returned, and to return the goods by registered post or by other such means or carrier of your choice, which gives proof of posting and delivery. The cost of returning goods shall be borne by you.

    Maximillia will issue a store credit within 10 business days of receipt of a return. The store credit will include the full value of the items returned, including the relevant taxes, but excluding shipping or return delivery costs.

    If you require assistance with a return or exchange please contact our Customer Care team.

    WHAT ABOUT THE COST OF SHIPPING?

    Maximillia offers customers free shipping within Australia. 

    International shipping is charged at a flat fee of $25 per order.

    International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

    WHAT ABOUT A RETURN FROM A GIFT CARD?

    No returns of gift cards, or exchanges of gift cards for cash.

    WHAT IF AN ITEM IS FAULTY?

    Where the items fail to be of acceptable quality and the failure does not amount to a major failure, Maximillia is entitled to choose between providing you with a repair, replacement or other suitable remedy. Exchange of items is subject to availability. Maximillia classifies items to be faulty (i.e. not acceptable quality) if they are received damaged. Items that are damaged as a result of wear are not considered to be faulty.

    Customs duties and applicable sales taxes are not refundable as specified in the Maximillia Shipping & Returns Policy.

    IS IT POSSIBLE TO TRACK MY ORDER?

    Yes, once your order has shipped you will receive the tracking details via email.

    Alternatively, you can contact the Maximillia team either by email at contact@maximillia.com or by telephone on +614 0396 1167 Monday-Friday from 9am to 5:00pm (AWST)

    WHAT COUNTRIES DOES MAXIMILLIA SHIP TO?

    We ship worldwide with Australia Post. 

    CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

    If you wish to change or amend your order after it has been placed please contact the Maximillia team either by email at contact@maximillia.com or by telephone on +614 0396 1167 Monday-Friday from 9am to 5:00pm (AWST) and we will endeavour to fulfil your request if your order has not been prepared for dispatch.

    HOW DO I PURCHASE A MAXIMILLIA GIFT CARD?

    A Maximillia gift card can be purchased via email or phone to the value of your choice.

    Please do not hesitate to contact the Maximillia team either by email at contact@maximillia.com or by telephone on +614 0396 1167 Monday-Friday from 9am to 5:00pm (AWST)

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